Shipping Policy

At Thorns & Ashes, every order is carefully packed and dispatched to ensure your products reach you safely.

Delivery Timeline

As a newly launched brand, our current estimated delivery timeline is 8–14 business days from the date of order.

Delivery timelines may vary depending on your location, courier service, weather conditions, operational delays, or other circumstances beyond our control.

Once your order has been shipped, you will receive a shipping confirmation and tracking details via the contact information provided while placing your order.

Order Processing

Orders are generally processed and dispatched within 2–4 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next working day.

Tracking Your Order

Once your order has been dispatched, you can track your shipment using the tracking link/details shared with you.

Please allow some time for the tracking information to become active after dispatch.

Delivery Attempts

Our courier partners may make multiple delivery attempts. Please ensure that the phone number and delivery address provided at checkout are accurate and that someone is available to receive the package.

If an order is returned to us due to an incorrect address, repeated delivery failure, or customer unavailability, additional shipping charges may apply for re-shipping the order.

Delayed Shipments

While we aim to deliver every order within the estimated 8–14 business day timeframe, unforeseen courier or operational delays may occasionally occur.

If your order has exceeded the estimated delivery timeline, please contact our support team with your Order ID, and we will check the shipment status with our courier partner.

Important Note

The 8–14 business day delivery timeline is an estimated timeframe and not a guaranteed delivery date. Delivery times may vary based on the destination and courier service.

We appreciate your patience and support as Thorns & Ashes begins its journey. 🖤